Lead strategic account management at JETNET, focusing on customer-centric approaches that enhance retention in the aviation industry. You'll champion onboarding programs and customer engagement for lasting success.
As the Strategic Director of Account Management, you'll be instrumental in executing customer retention and renewal strategies. This role requires exceptional leadership abilities to operationalize scalable onboarding and monitor customer health, ensuring proactive engagement and satisfaction. You will act as a senior escalation point for key accounts and develop cross-sell initiatives aligned with growth objectives.
Key Responsibilities:
• Elevate customer retention and renewal strategies
• Operationalize scalable onboarding and success programs
• Monitor customer health and devise at-risk strategies
• Act as a senior escalation point for key accounts
• Create cross-sell initiatives aligned with growth objectives
Requirements:
• 7+ years in accoun...