About the job Director- Customer Happiness

Job Title: Director Customer Happiness

Location: Dubai

About the Role:

A prestigious semi-government organization in Dubais Transport & Logistics sector is looking for an experienced and strategic Director Customer Happiness to lead its customer experience transformation. This position is open exclusively to Emiratis , in alignment with the entitys Emiratization goals and commitment to developing local leadership talent. The role will be responsible for driving a world-class customer experience strategy through journey mapping, service innovation, and enhancement of all customer touchpoints . The successful candidate will have the opportunity to influence public service delivery on a large scale and directly contribute to Dubais vision for service excellence.

Key Responsibilities:

• Develop and execute the organizations Custo...