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Director, Consumer Experience Lead, SEA

Company

Mondelēz International

Location

Malaysia, Malaysia

Type

Full-time

Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

This role will lead a team of cross-functional & market specialists todesign intelligent brand experiences that move peopleand drive digital transformation – in service of BU brands. Member of the BU Marketing LT.

How you will contribute

1. Set and drive the CX vision and strategy

  • Champion the CX purpose and embed “Design intelligent brand experiences that move people” across BU brands
  • Architect and implement the annual BU CX roadmap in line with Marketing BU & Global CX priorities
  • Ensure all brand experiences are designed holistically across the full POE (Paid, Owned, Earned) ecosystem including d-Commerce.
  • Translate consumer data into actionable experience strategies that deliver measurable brand and business results.
  • Ensure CX Journ...

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