Customer Service Specialist

Location: Florence, KY (Hybrid – Regular In-Office Presence Required)

Position Summary

The Customer Service Specialist is responsible for processing customer orders, managing order entry, and coordinating shipment scheduling to ensure customer requirements are met in a timely and accurate manner. This role serves as a key liaison between internal departments and external customers, supporting sales territories and ensuring effective communication across functions.

Key Responsibilities

Order Processing & Coordination

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  Process customer orders, including order entry and shipment scheduling.

  
  


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  Coordinate orders and shipments between Manufacturing and customers.

  
  


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  Track and report delivery dates, anticipated delays, conflicting purchase order terms, and substitutions as needed.

  
  


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