Key Responsibilities: Client Portfolio Management: Take end-to-end ownership of key accounts from an IT operations perspective. IT Service Management & Delivery: Lead operational reviews on SLA adherence and ongoing projects with clients and internal stakeholders. Participate in service operations reviews and new business growth discussions. Business Value Creation: Identify, implement, and review service improvement initiatives. Drive productivity improvements and manage operational costs effectively. Compliance & Information Security: Ensure operational compliance in client processes. Collaborate with Internal Audit teams to meet compliance requirements. Client Liaison: Understand delivery requirements and communicate expectations effectively to internal teams. Incident Management: Maintain a major incidents database, capturing client process downtimes and application issues for future reference. Operational Oversight: Conduct floor visits, manage assets, and ensure service deliver...