Drive digital excellence with YMCA Calgary as a full-time Digital Service Specialist based at the Shane Homes YMCA at Rocky Ridge. Manage CRM operations, deliver training, and enhance member services through innovative solutions.
In this full-time role, you will be the primary administrator for YMCA Calgary’s Customer Relationship Manager (CRM). Key skills involve CRM configuration, reporting, and providing superb internal support. As an expert in digital services, your contribution will enhance organizational processes and customer service initiatives.
Key Responsibilities:
• Administer and optimize CRM operations effectively
• Provide training and develop workshop materials
• Oversee CRM support ticketing and issue resolution
• Collaborate on dashboards, KPIs, and business metrics
• Manage coordination of system releases and QA testing
Requirements:
• Minimum of 2 years of coordinator experience
• Strong customer service background
• Competent in Word...