Description

Product Owner (EO I)

Role Summary

We are seeking a highly motivated Digital Product Owner for Citizens’ Online Banking channel to lead the strategy, development, and continuous improvement of our digital banking platform. The role will be responsible for assisting with platform vision, managing the product backlog (break/fix, targeted enhancements, and proactive issue prevention), and collaborating with cross-functional teams to deliver high-quality online banking experiences that meet customer needs and business objectives.

The ideal candidate combines strong product management expertise, digital banking knowledge, and Agile delivery experience. The Product Owner serves as the primary point of contact for experience health, partnering closely with technology, CX, analytics, contact center, and cross‑channel teams to reduce customer friction, negative feedback, and experience‑driven incidents.
Responsibilities

+ Serve as the p...