Position Summary

Acts as the operational conduit between strategic leadership and team leads. Oversees departmental functions, ensures process efficiency, monitors performance indicators, and supports innovation, quality management, and cross-unit collaboration.

Key Responsibilities

Operational Leadership & Coordination

• Convert the department’s strategic objectives into measurable goals and actionable outcomes.
• Coordinate operations and initiatives across departmental functions and units.
• Supervise project progress, timelines, and interdepartmental cooperation.

Policy & Process Management

• Establish and execute standard operating procedures (SOPs) for digital learning operations and project management.
• Ensure adherence to institutional, regulatory, and data governance standards.
• Manage budgets, purchasing processes, and vendor relationships.

Data-Dri...