Lead Clio’s digital customer success strategy as a Program Manager. This role focuses on implementing effective, automated customer retention and adoption programs using AI to improve workflows and insights.
Clio is seeking a Program Manager to execute and evolve its digital customer success programs. You will collaborate with cross-functional teams to create personalized experiences for a high-volume SMB customer base. This position requires expertise in program management and customer success principles, leveraging data to drive customer engagement and adoption effectively.
Key Responsibilities:
• Manage digital customer success program execution and reporting
• Document and improve playbooks and governance frameworks
• Automate workflows to enhance operational efficiency
• Build internal resources for customer success organizational alignment
• Partner with marketing to drive 1:many engagement programs
Requirements:
• 2-4 years of program management or cus...