GXBank is seeking a Training & Quality Assurance Lead to drive the training and quality strategy for the Contact Support team. This role is crucial for ensuring high-quality, customer-centric service delivery across digital banking channels. Responsibilities include designing training frameworks, monitoring agent performance, and cultivating a coaching culture. Candidates should have 3–5 years of experience in customer support, a relevant Bachelor's degree, and strong analytical skills. The position is located in Petaling Jaya, Malaysia.
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