Description

At Concentrix, we are hiring a Digital Assist (Concierge Desk) Representative to support partners within a global Microsoft program.

This is a dynamic role combining technical support, partner enablement, and marketing execution, where you will help partners remove blockers, adopt Microsoft solutions, and drive go-to-market success.

🧭 What You Will Do

Technical Support & Partner Assistance

• Manage and resolve partner support tickets across multiple domains
• Troubleshoot pre- and post-sales issues (deployment, licensing, imaging)
• Provide 1:1 coaching and guidance to partners
• Escalate complex cases to Microsoft internal teams

Partner Program Support (MAR)

• Support Microsoft Authorized Refurbisher (MAR) partners
• Remove operational and commercial blockers
• Deliver monthly partner calls and commu...