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Digital Advertising Solutions Engineer

Company

Concentrix

Location

quezon city, Philippines

Type

Full-time

Roles & Responsibilities


  • Deliver real-time support to advertisers via live chat, email, and ticketing systems (Zendesk, Salesforce, or similar).
  • Troubleshoot intermediate to complex issues related to campaign setup, ad performance, targeting, billing, and TikTok Pixel tracking.
  • Guide advertisers through best practices for campaign optimization and platform usage.
  • Maintain accurate and detailed case documentation including customer interactions, troubleshooting steps, and resolution notes.
  • Meet defined service-level agreements (SLAs) for response time, resolution, and customer satisfaction.
  • Communicate complex product information clearly and professionally to advertisers of varying technical backgrounds.
  • Identify common issues and share feedback with internal teams to improve workflows and product quality.
  • Contribute to the internal knowledge base by documenting recurring cases and...

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