Role Overview

The primary purpose of this role is to manage the entire customer and workshop process for Volvo vehicles in Abu Dhabi. The ideal candidate will possess strong customer relationship management skills, ensuring that customer needs are met through efficient service and maintenance operations. As a Volvo Personal Service Technician, you will work collaboratively with your team to deliver valuable solutions to customers, continuously improve workshop processes, and minimize downtime while maximizing recovery rates. Completion of all recommended training is essential, as is participation in skills competitions for ongoing learning and development.

Key Responsibilities

• Customer Engagement: Retrieve and document all relevant information to create a complete work order during the first customer interaction.
• Planning and Pricing: Handle customer and production planning, providing accurate price information.
• Work Order Adm...