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Desktop/Helpdesk Support-JAMF (Rotational Shift)

Company

Guidewire

Location

Bengaluru, India

Type

Full-time

Skills and Experience

  • 4+ years in Desktop Support with solid hands on experience with a variety of operating systems, primarily Microsoft Windows 10 & 11 and Apple OS X
  • Must have hands on experience with JAMF
  • Ability to work in rotational shifts ( India, Australia , Europe or USA)
  • Hands-On experience on Active Directory, Active Sync, Exchange, Apple support. 
  • Understanding of network protocols and exposure to VPN and Network Access Control troubleshooting
  • Experience supporting applications such as: Google workspace Suite, Zscaler, Zoom, Slack, Okta, ServiceNow
  • VIP/Executive Management support experience required
  • Experience in creating easy to use end user and technical support documentation in MS Office/Google Doc, SharePoint, and Confluence
  • Knowledge of remote deployment tools such as: SCCM, JAMF, Autopilot and Intune
  • A fundamental understanding of virtual environments, utilizing such tools...

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