Job Description:

This position will also be responsible for configuring and administering the ITSM tool, leading ITSM improvement initiatives, coaching and training junior technical support staff and IT personnel, maintaining a high degree of professionalism including during interactions with executive leadership, creating and implementing IT policies, procedures, standards and guidelines. The position is expected to be familiar with a wide variety of IT concepts, practices, and technologies. This position may lead and direct the work of others.



Top 3-4 Required skills (10 or more years of experience):

• Ability to diagnose, patch, and deploy desktop systems and other IT hardware such as mobile devices and printers.


• Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives.


• Ability to identify, lead, and implement ...