Description
This role demands someone who can work independently, remain productive without close supervision, and communicate effectively in a remote environment. Most importantly, they’re looking for someone trustworthy, driven, and eager to do the job right while taking initiative.
Primary Responsibilities
• Provide level 1 and 2 support to local and remote offices
• Provide support via walk-up, phone, chat, and email.
• Resolve all first and second level support requests
• Document incidents and problems in Halo and escalate issues to the appropriate teams when required.
• Serve as the technical liaison to all users’ company wide, able to resolve technical issues within the desktop computing environment.
• Train users on how to use hardware and software where necessary.
• When down time, which is rare, document new procedures and processes within technician knowledgebase.
Knowledge and Skills
• Demonstrated experience resolving level 1 and 2 technic...