Role Summary

The Desktop Support Analyst role is a hands‑on, internal customer focused role, providing day‑to‑day support to Magnet Forensics employees. The Analyst's primary accountability is to the End User, ensuring that Magnet Forensics’ employees are equipped and able to perform their roles.

What You'll Do

• Installing, supporting and managing desktops as well as analyzing logs and identifying potential issues with computer systems.
• Working technical issues, and responsibility for related follow‑up and providing timely updates on issues using the ticketing system.
• Documenting internal procedures and knowledge‑base articles for end‑users.
• Performing updates, audit and configuration changes of systems and software as well as documenting the configuration of the system.
• System monitoring and configuration, verifying the integrity and availability of all hardware.
• Reviewing system and application logs, and ...