Client: healthcare company

Job: Desktop Specialist III

Duration: 3-month contract to hire

Location: Annapolis, MD on-site supporting local offices

Pay: $25-$35/hr W2



Key Responsibilities:

• Respond to help desk requests via phone, email, or ticketing system and provide timely resolution to hardware, software, and network issues.


• Diagnose and troubleshoot technical problems, escalating issues to higher-level support when necessary.


• Install, configure, and support various software applications, operating systems, and hardware devices.


• Maintain accurate records of incidents, service requests, and resolutions in the ticketing system.


• Assist with user onboarding, including setting up new equipment and configuring user accounts.


• Ensure the timely an...