Roles & Responsibilities Responsible for the construction, testing, installation, operations, and facility management of client platforms to meet agreed business needs and service levels.
Key Responsibilities - Perform troubleshooting for client platform‑related problems, ensuring prompt investigation and resolution (temporary and/or permanent) of incidents escalated, with timely status updates to all relevant parties.
- Respond to and fulfill service requests related to client platforms.
- Monitor service levels, document and maintain system configurations, and provide regular reporting to stakeholders.
- Lead and participate in client platform implementation and upgrade projects.
- Conduct research and evaluation of client platform tools and technologies to support business objectives.
- Provide systems‑related technical advice to customers and project teams.
- Manage client platform management systems and...