Deskside Support Analyst

• Location: Manchester
• Salary: £28,000 - £35,000
• Fully onsite role (5 days per week)

Are you a hands‑on IT support professional who enjoys solving problems face‑to‑face and delivering a first‑class service to end users?

In this highly rewarding role at a leading global law firm in Manchester, you will be providing 2nd line deskside support across hardware, software and meeting rooms.

Responsibilities:

• Providing deskside support to users across hardware, software and collaboration platforms
• Acting as a point of triage for escalated incidents and ensuring issues are investigated correctly
• Supporting laptop, mobile device and hardware provisioning
• Troubleshooting AV and meeting room technology
• Managing service requests and incidents through the ITSM
• Supporting Microsoft 365, Teams, Zoom and other collaboration tools
...