Deputy Operation Manager

Temp to perm position

Payrate: £38,759.04

Working days/ hours: Mon - Fri 07:00-17:00

The role:

We're recruiting a Deputy Operations Manager to support the delivery of a high‑performing, customer‑focused operation. You'll lead multiple teams, drive performance, and ensure service excellence across Scheduling, Supply Chain and the Helpdesk.

This is a key leadership role supporting the Operations Manager, ensuring smooth day‑to‑day delivery, strong stakeholder relationships and continuous improvement across the service.

Key Responsibilities:

Team Leadership - Line‑manage Scheduling, Supply Chain and Helpdesk teams, ensuring engagement and performance.

Performance Management - Deliver daily/monthly KPIs, monitor reports and ensure SLA compliance.

Operational Oversight - Oversee daily workforce planning, capacity, incident management and service delivery.

Stakeholder Collaboration - Work cl...