JOB SUMMARY

This role seeks qualified, motivated, and competent candidates to support the Policy Advisory and Enhancement Section within the Transaction Management (TM) Department. The main function is responsible for leading continuous process improvement initiatives to optimise operations, enhance service quality, ensure compliance, and improve customer experience. The role also supports the organisation’s strategic goals by implementing systematic process enhancements, fostering operational excellence, and managing change effectively.

JOB RESPONSIBILITIES

1. Process Improvement & Transformation

• Analyse existing end-to-end operational processes to identify gaps, inefficiencies, risks, and improvement opportunities.
• Lead and implement process optimisation, simplification, and standardisation initiatives across Transaction Management functions.
• Apply methodologies such as Lean, Six Sigma, Design Thinking, and process...