Company:

Mahindra & Mahindra Ltd Responsibilities & Key Deliverables
Roles & Responsibilities
To build and sustain 6 Sigma Quality culture in M&M outbound Logistics Function. This role aims at continious improvement in logistics quality Kpis and improvement in Dealer Satisfaction Survey.
Dealer -Pre Sales claims Management To ensure sustainable reduction in Pre sales claim ratios and unclean POD %
To monitor damages in vehicles , conduct root cause analysis, and implement preventive action plans.
To verify Pre sales claims and share feed back with CCM/ Dealers for any abnormality
To be able to segregate patterns in defects from random defects and share with respective plant teams for RCA/ PA
To conduct benchmark studies and improve current processes Outbound Logistics Processes Complete ownership of outbound logistics processes for first time right and every time right results
Conduct regular visits to dealers, RSOs, and yards to gather feed...