Key Responsibilities

• Lead and oversee day‑to‑day operational functions including first mile, middle mile, last mile, sorting operations, fleet management, customer operations, recovery, and security.
• Develop and implement operational strategies, capacity plans, and process improvements to support business growth, service quality, and cost efficiency.
• Monitor operational performance through KPIs, reporting, and analytics, ensuring targets related to profitability, delivery lead time, SLA compliance, and loss prevention are consistently achieved.
• Drive continuous improvement initiatives through root cause analysis, project management, and operational standardization across the network.
• Collaborate closely with department heads, commercial teams, regional counterparts, and external stakeholders to deliver end‑to‑end operational results and maintain strong business partnerships.
• Support long‑term network planning and o...