Role: Delivery Manager - BFS domain
Location: Gr. Noida
Mode: work from office
Revenue: $10+ million
Team size: 100+ FTE
Have managed large (100+ FTE) Application maintenance and support outsourcing teams with diverse technologies, including data suppor
t Deep understanding in ITIL processes and familiarity in six sigma quality standards
. Proficient in various SLA/KPI models prevalent in the IT service
s Ability to independently run overall account governance meetings with client. Drive creation of related reporting and governance decks
. Strong communication and interpersonal skill
s Excellent people skills and the ability to manage large (100+) teams
. Overall atleast 15+ years of IT service/project experience, of which atleast 5 years in managing large AMS teams
. Understand and worked in various AMS contracting models such as T&M, FP, FM, FC…etc
. Had earlier written or managed varied types of SOW and can manage respective contracting convers...