Our client is a global loyalty and benefits company and a leading personal lines insurer operating internationally. They specialize in creating exceptional customer experiences for some of the world’s best-known brands, particularly across the financial services, travel, and retail sectors. With an ambitious growth strategy underway, they are seeking a highly skilled Delivery and Process Manager to join their Insurance Operations Support team to ensure change, improvement, and process initiatives are effectively coordinated as the business continues to scale.

Key Responsibilities Team Leadership: Lead a small team of experts and specialists while acting as an individual contributor to deliver an efficient process change and delivery function. Change & Project Management: Draft, present, and deliver against effective change and project plans, maintaining proper governance and utilizing project management principles. Process Documentation: Draft, own, and maintain all process do...