Duties and Responsibilities

• Interprets State tax collection laws and County policies and procedures to taxpayers; answers inquiries in person or by telephone; explains procedures and legal requirements: answers inquiries about due dates, accounts, bills, payments, etc.; explains policies and procedures and actions being taken; refers more difficult situations to others for resolution.
• Handles escrow payments; processes requests from mortgage companies concerning tax delinquencies, etc.
• Reviews delinquent tax listings; verifies identification of taxpayers; checks addresses and social security numbers; corrects addresses; verifies tax amounts owed and account information; searches databases for information to locate delinquent taxpayers.
• Prepares and processes bank and/or wage attachments and state debt set-off program requests.
• Send correspondences and follow-up correspondences to delinquent taxpayers notifying of delinquency...