About The Role

The main purpose of the role is to manage our domestic customers through the debt recovery journey. This includes dealing with outcomes following a debt collection visit by our third party, which might involve escalating and co-ordinating the fitting of a Pay As You Go meter via the warrant process. There could be other elements of the process that you would work on, such as updating our customer data, fixing any issues preventing debt collection, and supporting our customers who are behind with their energy bills.

The work we do will have a significant impact on both the business and customers, so getting it right first time is crucial.

Core responsibilities: