1. The Five Pillars of Support

Pillar 1: GEM Enablement and Role Actualization

• Instructional Mentorship: Train the GEM in the mechanics of CX behavioural architecture, teaching them how to define, document, and apply Volume Premium standards, and enable volume premium behaviour to be actualized and applied by dealership staff.
• Capability Coaching: Provide direct support in role actualization, building the GEM’s skills in leadership, influence, and the Strategic Filtering and application of Ford resources

Pillar 2: Management Mentorship and Business Maturity

• Leadership Development: Provide dedicated mentorship to Dealer Principals and Departmental Managers to refine their business abilities, leadership styles, and enable the proper development and management of high-performance teams.
• Operati...