Takes up technical tasks and support day to day BAU tasks/Incidents/RFC’s.
Supports his/her team during diagnosis when technical issues rise in his/her scope of expertise.
Proposes service improvements for all Sybase/PostgreSQL services supported throughout the organization.
Provides technical knowledge, supports services both proactively and reactively to maintain the availability and reliability of database system infrastructure in accordance to the SLA.
Actively engages during any high severity issue and drives for issue resolution.
Reviews technology changes to identify potential risks.
Supports his/her team during diagnosis when technical issues rise in his/her scope of expertise.
Is aware of the global IT structure so that he/she anticipates interrelationships within the organization.
Engages with technical peer, Development team, Service managers, Architect and proje...
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