Nuneaton & Bedworth Borough Council is a small Council with big values. We are committed to ensuring our services are delivered to the highest possible standard and we put the customer at the forefront of everything we do. By working for us you will become part of the team and will play your part in serving our community.

Responsibilities

• Manage and coordinate complaints, FOI, SAR, EIR requests, and Member/MP enquiries, ensuring compliance with statutory deadlines and service standards.
• Act as a key point of contact for information governance matters, providing advice and guidance to services on handling complex cases and responses.
• Work collaboratively with internal teams and external stakeholders to resolve complex complaints and enquiries, including liaison with the Ombudsman where required.
• Maintain accurate records, monitor performance, and produce reports to support continuous improvement and reduce complaints and enquir...