What you’ll be doing

Reporting to the Director of Customer Success Operations, the Data and Systems Associate will help to support key operational aspects of the Customer Success team related but not limited to data analysis, business reporting, system administration, and strategic project management. 

You will collaborate closely with Customer Success Leadership and cross-functional teams, such as Sales and Systems Operations, Finance, and Data Foundations.to deliver accurate reporting and continue to enhance our processes tied to data and systems management. This role requires an understanding of Customer Success and Sales reporting, including familiarity with renewal and upsells pipeline management, revenue and retention forecasting, and familiarity with Customer Success toolings Gainsight and Salesforce. 

As Data and Systems Associate, you will play a critical role in the daily monitoring and maintenance of Customer Success tools, with a focus o...