Position Overview

We are looking for a Data Analyst to enable data-driven decision-making related to voice of the customer and experience design, focused on improving experiences for healthcare providers, payers, and emerging user groups. You will embrace AI-forward techniques and leverage applications like Pendo, Qualtrics, and other data sources to uncover patterns, validate hypotheses, and connect quantitative and qualitative insights. Your work will help teams better understand user behavior and measure experience success. Candidates must be collaborative, self-starters, and strong communicators, with the ability to design VOC data constructs and translate data into clear, impactful insights.

What You'll Do:

Coordinate, support and operationalize data collection to enhance AI performance

Build and maintain dashboards (e.g., Pendo, Qualtrics) to track user behavior, experience metrics, and KPIs

Aggregate and synthesize quantitative and qualita...