Description We are looking for a senior-level data and customer insights specialist to lead experience analytics initiatives for a Long-term Contract position based in Wisconsin. In this role, you will connect customer signals across key journeys, transform findings into practical recommendations, and help improve operational and customer outcomes. The ideal candidate is self-directed, comfortable working through ambiguity, and able to contribute quickly in a fast-moving environment.

Responsibilities:
• Build and expand customer listening programs using Qualtrics and comparable platforms to capture feedback and behavioral signals across important journey stages.
• Design and manage transactional surveys, digital intercepts, and session-based insight tagging to strengthen visibility into customer interactions.
• Evaluate journey coverage to identify missing feedback mechanisms, prioritize gaps, and drive efforts to improve measurement across touchpoints.
• Convert a...