Damage & Loss Operations Lead

Company

Shopee

Location

singapore, Singapore

Type

Full-time

            Responsibilities Measure and track the team’s key damage performance and generate reports using appropriate tools and techniques. 
Manage day-to-day loss, stuck, and damage performance; identify bottlenecks and react quickly to resolve issues. 
Identify key risk areas to network operations and design mitigation strategies. 
Identify opportunities in processes, including forecast, planning, and physical processes to improve cost, quality, and lead time. 
Draw up a business case for improvement ideas and convince stakeholders to implement process changes. 
Collect data and set up improvement processes after data analysis. 
Prepare reporting tools/templates for key performance indicators for internal stakeholders and customers. 
Manage multiple stakeholders, both internal and external to SPX Express, to align on a single goal and direction. 
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Damage & Loss Operations Lead

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