D365 CRM Consultant - Strategic Lead (Dynamics 365 CE) – UK - London hybrid, £ up to £75k

We’re partnering with a leading organisation looking to appoint a D365 CRM Consultant to lead the strategy design and delivery of customer service solutions within a Microsoft ecosystem.

This role sits at the heart of transformation activity, shaping how customer interaction platforms evolve and scale.

The role

You’ll take ownership of the Dynamics 365 Customer Engagement (CE) Customer Service capability—leading both strategy and hands-on delivery.

Key areas include:

Designing and implementing D365 Customer Service Workspace, Omnichannel and Contact Centre solutions
Delivering Live Chat, Voice and digital channel integrations
Driving Teams telephony integration within the CRM estate
Translating business requirements into scalable, well-architected solutions
Working closely with technical teams to integrate D365 with wider platforms
Supportin...