Join D2L as a Senior Enablement Manager focused on elevating Customer Success strategies. Develop training programs that empower teams and enhance customer experiences across North America.
This critical role involves leading the execution of our global Customer Success Enablement Strategy. You will bring over five years of experience to oversee onboarding and continuous learning initiatives. Your ability to collaborate with various departments ensures the alignment of enablement programs with business goals.
Key Responsibilities:
• Design and deliver ongoing skill development programs
• Own onboarding processes for Customer Success roles
• Create readiness programs for product launches and features
• Partner with teams to ensure alignment with customer outcomes
• Measure enablement effectiveness and business impact
Requirements:
• 5+ years of experience in effective enablement strategies
• Strong business acumen with focus on retention and growth
• Pro...