Mercier Consultancy is pleased to announce an opportunity for a Czech-Speaking Customer Service Representative to join our Client's Tourism Industry team remotely from Greece. In this role, you will provide exceptional support to Czech-speaking customers by assisting with travel inquiries, bookings, and related services.

Your fluency in Czech will enable you to communicate effectively with clients, resolving their questions and concerns to ensure a smooth and enjoyable travel experience. You will play a crucial role in delivering outstanding customer service and contributing to customer satisfaction.

Responsibilities

• Provide excellent customer service in Czech through phone, email, and chat, addressing tourism-related inquiries
• Assist clients with travel bookings, itinerary changes, cancellations, and other requests
• Resolve customer complaints efficiently and professionally
• Accurately document customer interactions in CRM systems<...