Mercier Consultancy is thrilled to announce an exciting opportunity for a Czech Speaking Customer Service Representative for our Client's Cloud Services Provider division, based in beautiful Greece. In this essential role, you will provide outstanding support to our Czech-speaking clients, addressing their inquiries about cloud services and ensuring a smooth customer experience.

Your fluency in Czech will be key as you assist customers with questions related to service features, account management, and technical support. By delivering exceptional customer service, you will help build customer loyalty and contribute to the success of our client's cloud offerings.

Responsibilities

• Deliver excellent customer service in Czech through various channels, including phone, email, and chat
• Assist customers with inquiries about cloud services, account issues, and technical support
• Effectively resolve customer complaints and provide timely solutions