Ensure quality and timely service with high degree of responsiveness
Work with other internal teams in ensuring engagement goals are met
Educate clients on BreachLock capabilities and benefits
Manage client expectations and escalations
Ensure retention and satisfaction of all assigned clients with high NPS score
Help be the gatekeeper of quality for all deliverables.
Monitoring the delivery of active penetration tests through-out the lifecycle i.e., from kick-off to report delivery and retest
Escalate or immediately remove obstacles that arise during testing - ensuring swift resolution and smooth restoration of testing activity and customer satisfaction
Support junior resources to resolve escalations and offer general process guidance
Work with Cross Functional Teams to deliver pentesting as a service engagements
Participate in Practice developm...
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