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CX/UX Specialist

Company

SeaBank Indonesia

Location

Jakarta, Indonesia

Type

Full-time

Responsibilities:

  • Designing concepts and designs of products to be used as prototypes for customers.
  • Coordinate with related designers design elements that will be used prototype.
  • Propose a storyboard of the plot and product design elements to relevant stakeholders.
  • Collecting customer feedback from various available channels.
  • Conducting customer feedback analysis process to find out sentiments, needs, user problem.
  • Delivering analysis results customer feedback.
  • Follow up on key takeaways and corrective action plans.
  • Identify user pain points, problem, or a specific purpose for research.
  • Carry out both qualitative studies (interviews, competitor study, A/B testing) and quantitative (survey).
  • Carry out the analysis and delivery process study results.
  • Follow up on key takeaways and corrective action plans.


Requirements:

  • Minimum of a Bachelor's degree from any ma...

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