A digital banking platform is seeking a CX Operations Lead to enhance their customer support operations. The role involves owning and evolving the tech stack including Zendesk and Salesforce, designing workflows, and driving operational excellence across the team. With a strong emphasis on data-driven decision-making and cross-functional collaboration, the ideal candidate has over 5 years of experience in CX Operations. Competitive salary ranging from $121,500 to $148,500 CAD and opportunities for growth await successful applicants.
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