Our client is seeking a highly skilled Customer Value Management (CVM) Campaign Specialist to be based at their Head Office in Randburg. The purpose of this role is to drive the performance, planning, and execution of CVM campaigns across the customer lifecycle. The ideal candidate will be responsible for conducting in-depth performance analysis to support campaign design and measurement, developing strategic plans and accurate forecasts for CVM initiatives, and enhancing operational efficiency through data analysis, business case development, and financial assessments. Additionally, the role includes training internal teams and outsourced contact centres on Tracker systems, campaign specifics, and best practices to ensure smooth execution and scalability.

Qualification and Experience

• National Diploma in Call Centre Management, Marketing Management or a related field. NQF level 6 qualification.
• FAIS and/or RE5 Advantageous
• Minimum of 3 ...