JOB SUMMARY: The Customer Support Supervisor - Environmental Solutions manages the activities of a team of Customer Support Specialists engaged in handling day to day aspects of complex projects and high-level customer concerns. This position will interface with regulators, customers, salesforce, and operations to ensure smooth acceptance and disposal of waste.

PRINCIPAL RESPONSIBILITIES:

• Works with sales representatives on pricing, scheduling and transportation issues.

• Monitors calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies.

• Recommends approaches and services to provide customers with exceptional service.

• Determines work procedures, prepares work schedules, and expedites workflow.

• Studies and standardizes procedures to improve efficiency.

• Interfaces with customers and...