Customer Support & Success Specialist (Hi‑Vis® Scaffold Management Software)

Company

Doka

Location

Roswell, United States

Type

Product Management

Job Description
You will be a key member of AT‑PAC’s Product & Innovation team supporting Hi‑Vis®, our scaffold management software. You will combine hands‑on product support with customer success responsibilities to ensure customers receive measurable value as they implement and scale Hi‑Vis®.
Product Support & Troubleshooting
Diagnose issues across configuration, data, and system behavior; document findings and escalate software defects via Azure DevOps.
Maintain clear customer-facing case notes and knowledge articles in Zendesk.
Onboarding, Training & Enablement
Lead onboarding sessions, workshops, and webinars for customers.
Support onsite/remote implementation in collaboration with regional SMEs.
Create and update user guides, training material, and release‑related communication.
Customer Success & Adoption.
Support renewal readiness and identify expansion opportunities.
Develop scalabl...
        

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Customer Support & Success Specialist (Hi‑Vis® Scaffold Management Software)

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