About This Job
The main purpose of this job is to perform technical system support for all Commercial activities that cross department boundaries within the Operations Division. This role will take corrective measures to resolve customer problems and provide hotline training support for Network and Mainframe computer systems serviced by Treasury Services Operations and other Operational departments.
Essential Functions
Assist with low to medium complexity resolution issues with heightened customer focus
Answer inbound phone calls from customers and third parties
Open, review, and resolve cases through case management
Process account maintenances through various applications
Provide a high level of customer service through various communication channels and meet accuracy and timeliness measures
Adapt communication style based on engagement and audience
Research and ...
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