Senior Process Associate

Tempe, AZ

Responsibilities may include but are not limited to:

• Experience in order management and customer support, with end-to-end ownership of case resolution
• Strong communication and stakeholder management skills, including handling escalations
• Familiarity with SAP / Salesforce / MS Office tools
• Ability to manage order status, queries, and customer interactions within SLA timelines
• A proactive approach to problem-solving and customer satisfaction

Qualifications

Basic

• High School Diploma or GED Equivalent
• At least 1 year of related work experience

Preferred

• Strong attention to detail and process adherence
• Customer-focused mindset with the ability to handle complex queries