iLovePDF is a SaaS company dedicated to helping individuals and businesses worldwide boost their document productivity. Our software is accessible across web, mobile, and desktop platforms, serving over 90million users monthly.

About the Role

Customer Support Specialist – provide outstanding customer service and ensure a seamless experience for our users worldwide.

What you will do

• Receive emails and manage corresponding support tickets.
• Guide and assist users worldwide in Portuguese and English.
• Help users with questions related to our products and services.
• Analyze reported issues and perform initial investigation.
• Assess the complexity of issues and escalate cases to the appropriate teams when needed.
• Follow up on tickets until the case is fully resolved.
• Collaborate with internal teams to ensure efficient problem‑solving.
• Respond to reviews and feedback on our mobile and deskto...