Overview

As a fully licensed Customer Support Specialist at Federated Insurance, you play a key role in supporting our commercial micro‑business clients and delivering the exceptional service we’re known for. Reporting to the Sales division, you’re often the first point of contact – providing clear guidance, resolving questions, and ensuring every interaction is a positive experience.

Responsibilities

• Balance client service and internal sales responsibilities, handling policy changes, certificates, and new business opportunities.
• Work closely with Underwriting, Billing, Risk Services, and Claims teams.
• Use multiple systems and tools to help ensure clients receive efficient, accurate, and seamless support.

Qualifications

• Active Level 1 General Insurance license (or the ability to obtain one quickly).
• 3+ years of experience in insurance, customer service, or a related field.
• Experience han...