Your Responsibilities

• Handle inbound customer interactions via phone, email, and/or chat in French
• Provide support related to:
• Product usage & basic troubleshooting
• Orders, deliveries, returns, and general inquiries
• After-sales and account-related support
• Ensure a high-quality customer experience
• Accurately document interactions in internal systems
• Meet defined quality, productivity, and customer satisfaction KPIs
• Escalate complex cases when needed and follow resolution procedures
• Collaborate with internal teams to ensure smooth service delivery

What We’re Looking For

• Native or near-native French (C1/C2)
• Good command of English (B2 or)
• Strong communication and problem-solving skills
• Customer-focused attitude with attention to detail
• Ability to work in a fast‑paced, ...